I receive a message on the Ticketmaster website saying I was detected as a bot.

  • Updated

If you receive a notification, on the Ticketmaster website, that you were detected as a bot and your session has been suspended, this can have several causes.

Possible causes

  • iCloud Private Relay is enabled (Apple devices)
    Check whether iCloud Private Relay is active. Disable it or use another device.
  • You are using a VPN connection
    VPNs are often used in corporate environments. Disable the VPN if possible or switch to a private Wi‑Fi network.
  • Too many requests from one location or multiple devices
    You may be temporarily blocked if you try to order tickets from several devices or refresh too often.

Tips to resolve the issue

  • Use a 5G connection instead of Wi‑Fi.
  • Try using a different browser.
  • Use only one device and avoid refreshing repeatedly.
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