What if my tickets are lost, stolen, damaged or undelivered?
You can download or print e-tickets multiple times, but they can only be scanned once. Suspect misuse? Contact our Customer Experience Center before the event.
What if my e-ticket is lost, stolen, or damaged?
You can download or print your e-tickets multiple times, but they can only be scanned once at entry. The first person to present the ticket at the door gets in — after that, the same barcode is no longer valid.
I suspect someone else has access to my tickets. What now?
Do you think someone else has access to your tickets (for example, via your mailbox or account)? Contact our Customer Experience Center before the event. We can then take preventive measures, such as (temporarily) invalidating the tickets.
Is the event coming up soon? Don't wait too long — in many cases, we can still help you on-site at the box office.
Can't find your tickets at all? See when and where to find your tickets.