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What about lost, stolen, destroyed or not delivered tickets?

  • Updated

Tickets sent by post

Tickets sent by post can be replaced in the event of loss or theft. Please contact our Customer Experience Center. Our Customer Experience Specialists can make the original tickets invalid. On the day of the event itself you must then go to the box office to receive duplicates. Caution! Duplicates will only be given to the original purchaser upon presentation of his/her ID card.

E-tickets

You can download (and print) your e-tickets several times, but they can only be used once at the entrance. The tickets that are presented first at the doors of the venue will be scanned valid.

Do you suspect that someone else has access to your e-tickets and has bad intentions? Please contact our Customer Experience Center before the concert so that they can take appropriate measures.

Contact

  • use our contact form
  • by telephone on weekdays from 1 p.m. to 5.30 p.m. on +32 (0)3 400 40 41
  • Haven't you got time to contact us or you'll miss the event for which you bought tickets? Then don't wait to contact us. In many cases we can help you on the spot at the box office of the venue! 

Also read: Help! I have still not received my tickets, what next? 

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