Why don't I receive confirmation of my reservation via e-mail?

If you do not receive an order confirmation by e-mail, there are several explanations:

• The e-mail was intercepted by your spam filter.
• You may have made a typing error when entering your e-mail address. Please check your contact details carefully.
• The ticketing system is temporarily overloaded due to the large number of reservations. You will receive your confirmation after a small delay (max. 1 hour).

Please note that no confirmation email is sent for telephone bookings.

Also read:

• My e-mail address is incorrect. What can I do to change it?
• How can I check the status of my reservation?
• Was my payment received correctly?