The official seller can never guarantee with 100% certainty the validity of tickets that you did not buy directly from him, no matter what you paid for them.
- Tickets purchased from the official ticket handler
- Tickets purchased though friends or family
- Tickets purchased through resellers or unofficial vendors
- Duplicate ticket fraud
- Fraud with stolen tickets
- Fake tickets
- Still a ray of hope
Tickets purchased from the official ticket handler
If you bought your tickets through the official website of the artist, the event or the venue where the event takes place, in that case you can be quite sure you have valid tickets. For all be•at venues, Tele Ticket Service and Ticketmaster are official vendors.
Tickets purchased though friends or family
If you bought your tickets from a friend or acquaintance, they will probably be valid tickets that you can use without any problem. You might want to ask the person where they originally bought the tickets from and check that it was the official point of sale.
Tickets purchased through resellers or unofficial vendors
In this case you are never sure of the validity of the tickets. Unfortunately, people often buy from strangers, via nice-looking websites of professional resellers such as Viagogo, StubHub, ... The sales methods of these resellers are in breach of the Belgian legislation on the resale of tickets. The tickets sold by them are often invalid and do not allow access to the event.
In general, the venue, the organiser and/or the official vendor have a policy regarding resold tickets (see the sales conditions or house rules of the party concerned). Understand that nobody wants to punish victims even more, but sometimes there is no other possibility than to deny access to the event.
Duplicate ticket fraud
Duplicate ticket fraud means that (often valid) e-Tickets are resold several times. Only the first person to present themselves with valid tickets is allowed to enter the event. Doubles of the tickets can ofcourse not be replaced, because the seat (or reserved space) in the venue has already been taken by the first visitor. If there are still tickets available, you can of course buy new tickets at the box office.
Fraud with stolen tickets
There are dozens of ways to get hold of someone else's tickets, regardless of the shipping method (by post or as eTickets). They can be 'found' on the printer, in someone else's postbox, in virtual mailboxes or in 'the cloud'. The original buyer may have wrong or old shipping details in their account, causing tickets to end up elsewhere.
Stolen tickets most oftenly get claimed by the rightful owner once they realise they have not received their tickets. Unfortunately that doesn't stop the rogue 'finder' from reselling the tickets on the secundary market.
Fake tickets are often very good counterfeits, but they are always absolutely worthless. Compare them to counterfeit money, sometimes you have to look very carefully to see that a ticket is fake.
Visitors that present themselves with fake tickets will of course not be able to enter the venue. These tickets cannot be replaced by real tickets. The only option is buying new tickets if there are still available for the event.
Still a ray of hope
Our customer experience specialists at the box office will always do their best to help you. Depending on the situation they can help you with buying the rejected tickets (again) or buying new (available) tickets. At the box office and after verification of your tickets, you will also be given a document that proves that the fraudulent tickets you purchased are invalid. With this document you can ask the reseller or your credit card company for a refund of the worthless tickets. Please note: this is only possible on the day of the event after the tickets have been presented and rejected at the entrance (via the access control system).