Are my tickets valid?

Did you purchase your tickets through an unofficial sales channel?
Unfortunately, we can never guarantee their validity, no matter what you paid for them.

This article explains:

• when tickets are usually valid or not,

• how fraud can occur,

• and what you can still do if you're unsure or were denied entry.

📣 Victim of an illegal reseller? You can file a complaint via:

• FPS Economy – Consumer Connect

• Worldline – Dispute a payment

🟢 You bought your tickets from the official ticket seller
If you bought your tickets via the official website of the artist, event or venue, you most likely hold valid tickets.

For all be•at venues (like AFAS Dome, Lotto Arena…), Ticketmaster is the only official ticketing partner.

🟡 You received tickets from a friend or someone you know
If the tickets came from someone you know, chances are they are valid. Be sure to check where they bought them and if it was via the official ticket shop.

🔴 You bought tickets through a resale platform or unknown third party
In this case, you can never be sure that the tickets are valid.

Tickets bought via resale sites like Top Tickets, Viagogo, StubHub, Tickets Belgium or social media (TikTok, Facebook, Marketplace…) come with a high risk.

These platforms often operate illegally in Belgium and may sell tickets that are:

• invalid

• resold multiple times

• part of a fraud investigation

Venues and organisers often have strict policies regarding such tickets. Although we understand the frustration, entry may be denied without alternatives.

❌ Fraud: duplicate tickets
Some e-tickets are resold multiple times. Only the first person who scans the ticket gets in — the others are refused. Duplicate tickets cannot be replaced. If seats are still available, you may be able to buy a new ticket at the box office.

❌ Fraud: stolen tickets
Tickets can end up with others because of:

• incorrect email addresses

• mailbox, printer or cloud access

• digital or physical theft

If you unknowingly bought a stolen ticket, the rightful owner will still be admitted, and you may be denied entry.

❌ Fraud: fake tickets
Fake tickets may look real, but they are always worthless. Sometimes it’s nearly impossible to tell the difference, until scanning at the door fails. These tickets cannot be exchanged. Only way in: buy a new valid ticket, if available.

💡 Still a glimmer of hope
In most cases, the box office offers the chance to buy new tickets on the spot.

You’ll receive:

• valid tickets

• a document stating the original tickets were invalid

You can use this document to request a refund from the reseller or your credit card company.
⚠️ Important: this is only possible on the day of the event, and only after your ticket was refused at the entrance.