Are my tickets valid?
Didn't buy your tickets through the official ticket distributor? Then we can never guarantee with 100% certainty that your ticket is valid, regardless of what you paid for it.
How do I know if my tickets are valid?
This depends on where you bought them:
You bought tickets through the official ticket distributor Did you buy your tickets through the official website of the artist, the event, or the venue? Then your tickets are likely valid. For all be•at venues (such as AFAS Dome, Lotto Arena, etc.), Ticketmaster is the only official ticket distributor.
You bought or received tickets from a friend or acquaintance There's a good chance they're valid. Be sure to ask where that person bought them, and check whether it was through the official point of sale.
You bought tickets through a resale site Then you can never be sure of their validity. Did you buy tickets through a resale site such as Top Tickets, Viagogo, StubHub, Tickets België, or through social media (TikTok, Facebook, Tweedehands.be)? Then you're taking a significant risk. These websites often operate in violation of Belgian ticket sales legislation and sometimes sell tickets that are invalid, have been resold multiple times, or are part of fraud investigations.
In general, the venue, the organizer, and/or the official seller have a policy on resold tickets (see the terms of sale or house rules of the relevant party). Understand that no one wants to further penalize someone who's already been scammed, but sometimes there's no other option than to refuse entry to the event.
What types of ticket fraud exist?
- Duplicate tickets: e-tickets can be downloaded or printed multiple times, but can only be scanned once at entry. Only the first person to present their ticket for scanning gets in. A duplicate ticket cannot be replaced.
- Stolen tickets: tickets sometimes end up with other people, for example due to incorrect account details, access to mailboxes/printers/the cloud, or digital/physical theft. Did you unknowingly buy a stolen ticket through a reseller? Then the rightful owner may still be admitted, and you may be removed from the venue.
- Fake tickets: these can look very real but are always worthless. They cannot be exchanged.
I was refused entry because my ticket turned out to be invalid. What now?
Are there still spots available? Then you can usually buy a new, valid ticket on-site at the box office. You'll also receive a document stating that your original ticket was invalid.
Can I get my money back from the reseller?
Want to claim your money back from the reseller? File a complaint:
Did you pay by card? Then you can also file a complaint and claim your money back through that channel (bank, ATOS, Amex, etc.). If you confront the reseller yourself, they'll often ask for proof that you weren't admitted. be•at Tickets staff can confirm this, but only on the day itself at the box office — this can help with your complaint or claim.
Note: many resellers operate from abroad (even if they call themselves, for example, "Tickets België") and slip through the gaps of Belgian legislation this way.