If you wish to cancel your tickets shortly before the event due to unforeseen circumstances (bereavement, illness, accident, medical intervention, etc.) and wish to claim on your cancellation insurance, please contact the insurer Allianz or submit your request immediately via the claim form. Your reservation number is also your policy number.
Where did you purchase your tickets?
Tele Ticket Service
a reservation number exists of 8 digits starting with a 2, e.g.: 26123456
Click here if you would like to submit a claim.
You can find the general terms and conditions here.
a reservation number exists of 7 digits starting with a 4 or a 5, e.g.: 491234 or 501234
If you wish to submit a claim, you need to fill in the claim form.
Click here for further details.