How can I claim my cancellation insurance?

If you wish to cancel your tickets shortly before the event due to unforeseen circumstances (bereavement, illness, accident, medical intervention, etc.) and wish to claim on your cancellation insurance, please contact the insurer Allianz or submit your request immediately via the claim form. 

If you wish to submit a claim for your tickets purchased through Ticketmaster, you need to fill in this claim form. Click here for further details.