Am I eligible for a refund?

If your event has been rescheduled or cancelled by the organiser, you are eligible for a refund, and you will receive an email with details and a refund request link. Make sure to submit your request before the deadline. If the event is still going ahead but you no longer wish to attend, refunds are only possible under specific conditions. Ticketmaster’s Fan Guarantee allows cancellations within 24 hours of payment, provided the event takes place in more than 7 days. Price changes after purchase do not qualify for a refund. If you purchased cancellation insurance, contact the insurance provider to claim a refund. Proof of non-attendance can be requested after the event.

My event was rescheduled or cancelled by the organiser.

✅ If the organiser reschedules or cancels the event, you are eligible for a refund. An email will be sent to all ticket buyers with details about the new date or the reason for cancellation. The email will also contain a link to request a refund. In some cases, refunds are processed automatically.
In the case that the event is postponed to a yet to be determined date, a refund is often only possible once the new date has been announced. In this situation we kindly request you to be patient, you will be eligible for a refund once the new date has been confirmed. 

⚠ Attention! Ensure you submit your refund request before the given deadline mentioned in the email.

My event is going ahead as planned, but I do not want to attend. Can I still get a refund?

❌ Cancelling a paid reservation

• If more than 24 hours have passed since your original purchase or the event is taking place within the next 7 days, we unfortunately cannot cancel or refund your order.
  
  
• Fan Guarantee: Ticketmaster offers a unique Fan Guarantee that allows ticket exchanges and cancellations under certain conditions.
  • • The request must be made within 24 hours of the payment of your order.
    • The event must take place in more than 7 days at the time of the request.
    • Full terms can be found here.
• Price changes: Refunds are not possible due to ticket price fluctuations caused by demand-based pricing (flexible pricing).

The request must be made via this contact form no later than 24 hours after the payment of your order.

Did you purchase a cancellation insurance with your tickets?

If you bought a cancellation insurance, please contact the insurance company directly and provide your reservation number. They may require proof that you did not attend the event, which we can provide after the event has taken place. You can request this proof via this specific form.