Was the event rescheduled or cancelled by the organiser?

Yes, my event was rescheduled or cancelled by the organiser.

In that case you are eligible for a refund. When an event is rescheduled or cancelled an e-mail is sent out to all the ticket buyers to inform them of the new date or reason of the cancellation. The e-mail you receive will contain a link to the refund form. In some cases, you will be refunded automatically.

ATTENTION! Please take the given deadline into account to request a refund.

No, the event is going ahead as planned but I do not want to attend, can I still get a refund?

Cancelling a paid reservation

Later than 24 hours after the original order date, we unfortunately cannot cancel and refund your order.
Ticketmaster offers the unique Fan Guarantee concept, which includes several possibilities to exchange and cancel tickets. The request must be made via this contact form no later than 24 hours after the original order. The full terms of use can be found here.

A refund is also not possible in the event of a price change. For certain shows it is possible that the price of (part of) the tickets varies according to demand (flexible pricing). Price change after completion of a purchase can never be a reason for (partial) refund.

Did you purchase a cancellation insurance with your tickets?

If you bought the cancellation insurance, please contact the insurance company. Be sure to give them your reservation number. They may ask you to provide proof that you did not attend the event, which we can provide you with after the event has taken place. You can request this proof by contacting us via this specific form.