My event has been rescheduled or cancelled by the organiser

✅ In that case, you are entitled to a refund.
You will receive an email with all the relevant information, including:

• the new date (in case of a rescheduling) or the reason for the cancellation;

• how to request a refund (often via a link in the email).

In some cases, the refund will be processed automatically and you won’t need to do anything.

📅 Has the event been postponed to a date that’s not yet known?
In that case, a refund is usually only possible once the new date is confirmed.
You still retain your right to a refund, we just ask for a bit of patience until the date is confirmed.

⚠️ Important: Make sure to request your refund before the deadline mentioned in the email.

My event is going ahead as planned.

If the event goes ahead as planned, and you decide not to attend, a refund is unfortunately not possible.
By Belgian law, the right of withdrawal does not apply to event tickets.
👉 Read more in the Ticketmaster general terms and conditions. 

Can’t use your ticket?

You can safely and easily resell your ticket via the official Ticketmaster Resale platform.
This gives another fan the chance to take over your ticket in a secure way.

🔗 Find out how it works.

Did you purchase a cancellation insurance with your tickets?

If you added cancellation insurance to your order, please contact the insurer directly.
Be sure to include your booking reference.
The insurer may ask for a proof of non-attendance, which you can request after the event via this form.

Did you encounter (technical) problems when placing your order?

Our team will gladly investigate what went wrong. Please contact us via this form.